If you are still unsatisfied with your item, we will issue refunds upon the return of our product to us. Again, it is the customers responsibity to take care of return shipping charges. Thank You.
Our pieces are presented to the costumer in our hunter green velvet
boxes or light gray velvet pouches imprinted with our logo, encased in
a plastic bag. We suggest to keep the items in the plastic bag while
not wearing them. It keeps them from possible tarnishing, dust, etc. so
they less often need cleaning.
When we say : LIFTIME GUARANTEE! we offer not only free repair, but cleaning, refreshing, and refinishing also. We stand behind our creations 100% and provideing care for them is a pleasure! You pay only for shipping if you can not contact us in person.
How to care for your jewelry: We offer free cleaning! But be sure to follow some basic guidelines below.
Some of the organic stones /pearl, coral, elk-ivory, etc / can not be placed in harsh cleaners like Tarnix. If you are not sure give us a call or take it to a jeweler. Normally some dish detergent, warm water and a soft rag will take care of the cleaning.