Customer Service


    We offer free shipping to the United States for most orders. The option to select free shipping will be available during the checkout process. For certain orders RWD Inc. reserves the right to add additional charges for shipping and handling as needed. These stipulations are as follows: Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order.

    Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders placed late on Friday or on Saturday will not be processed until Monday. Additional charges may accrue on Priority, Overnight and International shipping if multiple attempts are made for delivery.

    Shipping addresses in Alaska, Hawaii, Puerto Rico, and Guam should add an additional $5.00 charge for standard Shipping & Delivery. Orders arrive in 7 to 9 business days when ordered before 12:00 noon (PST).


    We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of defective merchandise. 

    When returning a gift, a credit will be issued to the gift recipient for the amount of the returned merchandise. 


    Please allow 10 to 14 days for the processing of your return.